The OpenScape 4000 software installed on the Linux SLES 11 SP1 operating system offers a full set of converged enterprise-class communication features.

System features

• Integrated connectivity for analog, TDM, and VoIP subscribers
•  Cost-saving Least Cost Routing for analog, TDM and IP trunks
• Integrated attendant functions
• Different time zones
• Multilingual user interfaces
• Virtual numbering plan
• Multi-tenant functionality
• Integrated FlexRouting for Contact Center
• Flexible configuration of local tones and announcements per branch office
• Branch survivability
• Gatekeeper redundancy for HFA subscribers
•  Bandwidth resource manager for IP endpoints and branches
•  Signaling (TLS) and Payload (SRTP) encryption for VoIP (Voice over IP) connections
• PKI integration for Signaling and Payload encryption
• CTI integration of business applications via CSTA III ASN1, CSTA XML  XML Phones Services interface for easy and cost-effective workflow integration
• Call detail recording
• Display of a picture from an LDAP directory in a call
• Integration of SIP-based video endpoints
• Emergency dialing
• Multi-Level Precedence and Preemption (MLPP)

User features

•  Redial
• Speed dialing system/individual
• Name key
•  Call journal
•  Toggling
• Call transfer
•  Call deflection
• Callback
•  Message Waiting Indication
• Call waiting
•  Call park
•  Directed call park
• Do Not Disturb
• Flexible and enhanced call forwarding
• Eight-party conference
•  Direct station selection key function
• Override and prevention of override
•  Hotline
•  Mobile HFA
  (network-wide user mobility)
•  Personal ID number (PIN)
• Executive/secretary functions
•  Intercom features
• Integrated multi-line key functionality
•  Network-wide hunt groups
• Network-wide pickup groups
•  One-Number service – simultaneous ringing
• Charge display
• Acoustic and visual status for Signaling and Payload encryption
• … and much more
  Regardless of whether you provide the desktops of your staff with digital system phones or IP phones of the
  OpenStage family, the handling or, respectively, the user interface to activate the features is identical on all phones.

Proven suite of contact center solutions that help you keep pace with customer demands and maintain a competitive edge

The challenge that your contact centers face is to integrate diverse communication channels, improve agent performance and streamline operations, while managing costs and keeping customers happy.

We can help you achieve these goals with OpenScape Contact Center. It is easily deployed and designed to drive first-contact resolution through industry-leading intelligent skills based routing along with agent desktop presence/collaboration capabilities. The result is not only greater customer satisfaction, but also the most efficient use of a contact center’s most precious resource – its agents.

Handset models

• OpenStage WL3 – pure VoWLAN telephony
• OpenStage WL3 Messaging License – SW license applicable to the OpenStage WL3 to get and receive messages (OSCAR scenario)
• OpenStage WL3 Plus – Telephony + Messages + Alarms
  (no movement/man down/push button alarm)

Highlits – VoWLAN Interface

• Supported networks: IEEE 802.11 a/b/g/n
• Dynamic output power according to 802.11h
• Quality of Service (QoS):
  Wireless: WMM, U-APSD, TSPEC-based CAC
  Wired: QoS by DiffServ (Layer-3)

VoWLAN Security

• Security standard: 802.11i
• Encryption methods: 64/128 bits WEP, TKIP, AES-CCMP

Authentication

• Authentication methods: 802.1X
• PEAP-MSCHAPv2
• EAP-TLS
• EAP-FAST

Standalone or integrated outbound contact management solution using patented predictive dialing, campaign, and list management as well as call recording capabilities

 OpenScape Contact Center Voice Portal 

Software-only, open, standards-based self-service platform supporting touchtone and speech-enabled services, integrated with business applications and databases.

Contact centers can become a complex array of technology, but with OpenScape Contact Center’s streamlined architecture and flexible deployment options, implementing and operating a world-class contact center is at your reach. Whether you’re a contact center agent, manager, or administrator, OpenScape Contact Center’s easy-to-use, graphical user interfaces will allow you to focus on what’s truly important: your customers.

OpenScape Contact Center can be deployed as premise-based, managed services, or a hosted model offering. Optimized for data center and virtual server environments, OpenScape Contact Center software runs on your existing IT infrastructure, without the need for proprietary hardware at each location. Start with inbound voice and easily add outbound voice, email, web chat, and callbacks through software licenses

Suite of solutions:

The OpenScape Contact Center portfolio is a flexible suite of solutions to suit every type and size of organization, offering a range of customer experiences. From customer service to collections, agent-assisted to self-service, we have the mission-critical customer care applications you need to retain and grow your customer base. OpenScape Contact Center Enterprise

Multi-site, multi-channel skills based routing and reporting engine for inbound voice, email, web chat, FAX, voicemail, and callbacks for medium to large contact centers. OpenScape Contact Center Agile Single-site, multi-channel group based routing and reporting engine for inbound voice, email, FAX, voicemail and callbacks for small to medium contact centers.

We offer a comprehensive set of integrated packaged software applications covering multi-channel inbound, outbound and self-service/IVR that improve the effectiveness and efficiency of your contact center operations. The OpenScape Contact Center suite includes the following customer care software applications:

• Drives first contact resolution
•  Optimizes contact center resources
•  Enhances customer service delivery
•  Adapts easily to meet your customers’ needs
•  Simplifies implementation and operation
•  Fits easily into your existing IT infrastructure
• 

The OpenStage SL4 professional is the slimmest and smallest DECT cordless handset in the portfolio; it satisfies the most stringent requirements in terms of high end functionality and design and suits perfectly to various jobs. From the high-quality handset with silver keys, to the large 1.8” TFT color display with modern user interface, this handset looks exquisite. As well as great style, it offers optimum functionality, with excellent voice quality, Bluetooth Interface and a 2.5mm headset jack. The OpenStage SL4 professional is the successor of Gigaset SL3 professional.

Based on DECT-/GAP-/PN-CAP-standards, it implements the requirements of professional telephone users and makes them available to the HiPath Cordless systems.

Multi-cell capability

Security

• Encrypted voice transmission regarding DECT standard
• Secure system logon
• Multi-DECT system capability option for parallel registration of the OpenStage SL4 professional at up to four DECT systems
• Description of Features of the OpenStage SL4 professional

Keypad

• Illuminated keypad
• Hands-free talking key
• MWI (Message Waiting Indicator) key
• 5-way navigation key
• Keypad lock on/off
• Key for all ringers off
• Talk key functions:
  • when pressed briefly: redial list
  • when held down: dial state
• Free programmable Display-key
• Dedicated microphone mute key
• R- (Flash) key

Display

• Illuminated graphical display
• brilliant TFT display, 65k color, 128*160 pixel resolution
• Color scheme and screen saver settings
• Display of fonts and symbols in different situations in large fonts
• Configurable timeout of the display

Display in idle state

• Status display:
  • Battery charging
  • Received field strength
  • Ring tones off
  • Warning tone on
  • Keypad lock on
  • Bluetooth activated
• Local editing of base station name
• Notices of (Display-indicate with the first off hock):
  • own call number
  • Date and time

Screensaver

• Picture out of media pool store
  • alternative to pictures: analogue or digital clock
• Screensaver replaces the notices in idle

Settings

• Handset is preset
• Individual settings
  • Fast access on functions and numbers
  • Belay of numeric key/ display key
  • Display: Language, Color-Schema, Contrast, Illuminating, Screensaver
  • Automatic Call acceptance on/off
  • handsfree-/earpiece volume
  • ring tones, melodies

Alarm clock

• activated/deactivated
• Period: Monday – Friday or daily
• Wake-up call is signaled with selected Sound

Phone Book

• Storage possibility of the directory
  • Up to 500 entries for all directories
  • Fast access on a number (speed dialing)
  • Up to three phone numbers with accompanying name, surname (private/office/mobile), e-mail address, appointments with signaling, VIP-notation, CLIP pictures
• phone book administration via PC (Gigaset QuickSync = PC application)
  • LDAP system telephone database (only with HiPath Cordless Office)
  • HiPath Manager (HiPath Cordless Enterprise)

Message signaling

• Illuminated MWI (Message Waiting Indication) key alerts users of new messages
• Signaling of the new message through press the MWI-key

Call signaling

• Automatic call acceptance when the handset is removed from the charging unit (configurable)
• Silent alarm (vibration alarm)
• Visual/acoustic call signaling
• Display of call number and caller name
• Distinction between internal and external calls
• Ring tones and melodies:
  • 5 standard ringer tones
  • 15 polyphonic ringer melodies
• Ring tones can be deactivated while attention tone is activated
• Setting of different ringers for internal and external calls
• Volume can be set in 5 steps plus crescendo

• 12 additional freely programmable keys with LEDs; function, speed dial or line keys (2 layers)
• includes integrated VPN and stateful-inspection firewall for robust security and network-wide scalability
• Large graphical display for key labeling
• In ice blue, lava or silver blue metallic
• For OpenStage 40 T, 60 T, 80 T